Privacy & Data Protection
This Privacy Policy explains how we at Foxy collect, use, store and protect your personal information when you use our online casino and sportsbook services. We take your privacy seriously and aim to be clear about what we collect, why we collect it and how you can manage your information.
Types of data we collect
We collect information necessary to operate your account and deliver our services. This includes personal data you provide directly, technical data generated when you use our site, and transactional data related to your deposits, wagers and withdrawals.
Personal data
Personal data may include your name, email address, postal address, phone number, date of birth and identity documents where required for verification. We may also store account credentials and communications you send to our support team.
Technical data
Technical data covers device information, IP address, browser type, operating system, cookie identifiers and activity logs such as pages visited, game play and timestamps. This helps us maintain service performance and security.
Transactional data
Transactional data covers payment details, deposit and withdrawal histories, bet records and any information required to process payments or comply with verification checks. We do not store full payment card numbers on our servers.
How we use your information
Your information is used to create and manage your account, process payments, verify identity for regulatory and fraud-prevention purposes, provide customer support, and operate promotions or loyalty features where applicable. We also use aggregated data for analytics and to improve our services.
Data protection practices
We protect data using industry-standard technical and organisational measures, including encryption and restricted access controls. Access to personal data is limited to authorised staff and service providers that require it to perform their duties. We regularly review our security measures to help keep your information safe.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, enable core functionality, measure site performance and support analytics. Some cookies are essential for account security and session management. You can manage cookie settings through your browser, though disabling certain cookies may affect site functionality.
User rights
You have the right to request access to the personal data we hold about you and to ask for corrections if information is inaccurate. You may also request deletion of your account information where applicable, subject to any legal or regulatory retention requirements. You can object to certain processing activities or withdraw consent where processing is based on consent.
Access, correction and deletion
To exercise your privacy rights or to ask about the data we hold, contact us at [email protected]. We will respond to requests in line with applicable processes and may need to verify your identity before fulfilling a request.
Information sharing and third parties
We may share personal data with payment processors, identity-verification services, fraud-prevention providers, and other service partners that help operate our services. We also disclose information when required by law or to protect against fraud. We require third parties to maintain appropriate data protection safeguards.
Privacy policy updates
We may update this policy from time to time. Any material changes will be posted on this page and, where appropriate, communicated through your account. Please check this page periodically for the latest version.