Response Time
Our support team is ready to help with questions, account-related issues, technical concerns or general feedback. If you need assistance with deposits, withdrawals, verification or site performance, contact us through convenient communication channels and we’ll respond promptly and securely. Our team is available by email and phone, and we aim to reply within one business day for most enquiries. We handle account reviews, KYC queries, basic troubleshooting and can guide you through bonus terms and responsible gaming tools.
| Department | Contact |
|---|---|
| Customer support | [email protected]; email support for account-related issues and verification (response typically within 24 hours) |
| General enquiries | [email protected]; billing and general questions |
| Affiliate enquiries | [email protected]; partner sign-up and commissions |
| Phone | +1 647 392 5817 (Mon-Fri, 09:00-18:00 ET) |
| Working hours | Mon-Fri, 09:00-18:00 ET |
Contact by email
Email is the preferred contact method for detailed requests, account-related issues, or any situation that needs explanations or documents. Please send your message to [email protected] with a clear subject line, a brief description of the issue, and up-to-date contact details. Attach any relevant documents to speed processing and avoid delays in resolving your request.
Send us a message
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day, while simple questions may get a reply sooner. Complex cases - such as verification or payment investigations - can take longer depending on the issue and required checks. We'll keep you updated on progress and provide an estimated timeframe when a case requires extra time.
Feedback
We’d love to hear from you. If you have feedback, suggestions, or ideas to improve the site, please share them with us. Every message is reviewed carefully by our team and used to refine features, promotions, and the overall user experience. Your input helps us prioritise changes and make the site easier and more enjoyable for everyone. Thanks for getting involved.